iDryclean Support



Support is always FREE to iDryclean users.
From your STORE PHONE (not your cell phone) call our support phone number: 801-649-6691.
Our support phone system will recognize your store phone number and direct you to a live support person during our support hours.


Update my VIC credit card info.

Other Support Options

Below are our support options if you are NOT using iDryclean (ie; ProfitMaker). Select the one that is best for you. These are per incident options that will help you through a particular issue or question.

For free support, send us your questions in an email.
Free Email Support: Support@iDryclean.com

Lets us access your computer remotely (1)
Show My PC

Per Incident Support

If you are NOT an iDryclean user, you may have to pay for support.
iDryclean Support Get Support



Support and VIC Details

Our Very Important Cleaner program is designed for our iDryclean customers. iDryclean support is always free during our standard business hours.

  • (1) We can remote connect to your computer to fix issues (only to registered iDryclean stores or paid per-incident cases).
  • Your store phone# is registered into our VIC support system and you will get a support operator (not voicemail) when you call 801-649-6691.
  • The support phone call must originate from the registered store phone number so our system recognizes it.
  • We can call you back on any phone number you wish.
  • Call as often as needed. Our support operators answer 24/7/365.
    • Regular questions: We will callback during business hours (8am–5pm MT, except holidays).
    • System down: We will callback within 2 hours anytime if you tell the operator your system is down.
    • If your system is NOT really down, normal support rates apply.
    • “System down” means you cannot process drop-off or pickup operations in ANY manner.
  • VIC support only covers iDryclean questions and help for the latest version.
  • NOT COVERED UNDER VIC
    • Hardware issues (you can't clean clothes over the phone — we can't fix hardware over the phone.)
    • Network issues
    • Windows problems
    • Hardware malfunctions
    • User abuse
    • Weather-related issues
    • We can only remote connect to the registered store.
  • As of Jan 1st, 2024 we reserve the right to limit support for ProfitMaker 7 or earlier.
    • ProfitMaker 7 has been replaced by iDryclean 8+ and your data is fully compatible.
    • Older Windows/MSSQL versions may not work on modern hardware; iDryclean eliminates this problem.
    • iDryclean requires no local MSSQL installation or maintenance.
  • Support charges are for our time spent. We cannot guarantee a fix for every issue.

(1) REMEMBER! Without iDryclean (or a merchant account) you must purchase a support incident for any telephone support or ShowMyPC remote help. THANKS, from the iDryclean Support Team