Our Very Important Cleaner program is designed for those that want telephone help and assistance on a regular basis.
Our Al-a-carte support options make it so you don't have to pay if you only need occasional help.
Here are some details:
- Cancel at anytime after the 1st year. Any FULL unused months will be credited back to your VIC credit card.
- Your store phone# is registered into our VIC support system and you will get a support operator NOT a voice mail when you call 801-649-6691.
- The support phone call must originate from the registered store phone number so our system will recognize it and route it to an operator (instead of voice mail).
- We can call you back on any phone number you wish.
- Call as often as you need to (but be reasonable, abuse may result in termination of the plan).
Our support operators will answer your call 24 hours per day, 7 days per week, 365 days per year.
- For regular questions: We will call you back during our business hours 8am - 5pm Pacific time except holidays.
- System Down: We will call you back within 2 hours anytime if you let our operator know your system is down.
- If your system is NOT really down, a normal support charge will be billed to you.
- System down means you can not process Drop off or Pickup operations IN ANY MANNER.
- We can remote connect to your computer if necessary to fix issues that require it (only to the registered stores).
- VIC support only covers iDryclean questions and help for the latest version.
You may need local computer help for things not easily fixed over the phone like:
- Hardware issues. Kind of like you cleaning clothes over the phone, it can't be done
- Network issues
- Windows issues
- After 1 full year of continuous VIC support, you are eligible for free upgrades (a $295 value)
Owners with multiple stores can have a single VIC support contract, BUT:
- We can only remote connect to the registered store
- Free upgrades are only for the registered store
- System down support is only for the registered store
- Because we can call you back on any phone number you wish, general questions for any store can be answered.
Without a VIC support contract (or our merchant card processing account) you must purchase a support incident for any telephone support.